Thank you for shopping at www.dapeak.com! We strive to ensure that your order reaches you as quickly as possible.

Order Delivery Timeline
  • Metro Cities: Estimated delivery within 4 to 5 business days after shipping.
  • Non-Metro Locations: Estimated delivery within 5 to 7 business days after shipping.
  • Cash on Delivery (COD) Orders: COD orders may take longer to process, as prepaid orders are prioritized for faster dispatch.

Please note that deliveries may be subject to delays due to public holidays, extreme weather conditions, or unforeseen circumstances.

Shipping Charges

At Dapeak, we believe in providing a seamless shopping experience with transparent shipping policies.

  • Free Shipping: Enjoy free delivery on all orders above ₹499.
  • Standard Shipping Fee: For orders below ₹499, a nominal shipping charge of ₹40 per order will apply.
Cash on Delivery (COD) Availability

Yes, Cash on Delivery (COD) is available for select pin codes as determined by our courier partners.

  • COD Charges: A nominal fee of ₹50 per order applies to all COD purchases.
  • Availability: COD service is restricted to specific locations based on courier coverage.

To check if COD is available for your area, proceed to checkout and enter your pin code. For a faster and hassle-free experience, we recommend choosing prepaid payment options.

Track Your Order

We make it easy for you to track your order every step of the way!

  • Once your order is shipped, you will receive an email and SMS with a tracking link.
  • Click on the link to view real-time updates on your order’s status and estimated delivery date.
Missing or Lost Packages

At Dapeak, we take great pride in ensuring reliable and timely deliveries. However, in the rare event of a missing, lost, or delayed package, we understand the inconvenience it may cause.

What to Do If Your Package Is Missing:
  • If your order hasn’t arrived within the expected timeframe, please check the tracking details provided via email or SMS.
  • If the tracking status shows “delivered” but you haven’t received your package, please check with neighbours, security, or building staff who may have accepted it on your behalf.
How We Handle Lost Packages:
  • If your package is confirmed as lost, we will initiate a replacement or refund as per our policy.
  • For assistance, please reach out to our support team with your order details and tracking information.
Reporting Missing or Lost Packages

At Dapeak, we are committed to ensuring a smooth and reliable delivery experience. However, if your package is missing or lost, we have a structured resolution process in place to assist you.

1. Reporting a Missing or Lost Package

To help us resolve your issue quickly, please notify our Contact Center within 24 hours of the expected delivery date. When reporting, provide:

  • Order number or waybill number
  • Description of the missing item(s)
  • Date and time of expected delivery
  • Any relevant details about the delivery attempt (e.g., missed delivery notification)
2. Investigation and Resolution

Once we receive your report, our team will:

  • Immediately contact the courier responsible for your delivery
  • Trace the package’s location and investigate the circumstances of its disappearance
  • Expedite the delivery of your package if possible
3. Communication and Updates

We will keep you informed throughout the process. Updates regarding your package status will be sent via WhatsApp (+91-9462015135).

If the package cannot be located or delivered within a reasonable timeframe, we will offer:

  • A full refund for the missing item(s), or
  • A replacement of the missing item(s), if available
How to Return or Exchange Your Product

At Dapeak, we want you to have the best shopping experience. If you receive a damaged or incorrect product, we are happy to offer a replacement or exchange.

Important Requirement

To process a return or exchange smoothly, please record an unboxing video when you receive your package. This will help us verify damage-related concerns and expedite the resolution process.

Return
  • We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.
  • Once the return product is received it will be inspected and the return will be approved within 2 days

At Dapeak, we are committed to delivering high-quality products and ensuring customer satisfaction. If you receive a damaged or incorrect product, we will facilitate a hassle-free return, exchange, or refund.

To initiate a return, please contact us within 24 hours of delivery via info@dapeak.com or WhatsApp (+91 9462015135) with clear images of the product issue. Our team will arrange for the pickup and courier service.

Once received, the product will undergo a quality control check to verify that the issue falls under our responsibility. The item must be unused, in its original packaging, and include all tags and accessories. If approved, we will proceed with an exchange or refund.

For hygiene reasons, products that show signs of wear, washing, or damage beyond our control may not be eligible for return. We recommend keeping the original packaging intact to ensure a smooth return process.

Refund Process 
  • We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
  • If more than 15 business days have passed since we’ve approved your return, please contact us at

Only after verifying that the product meets our return criteria—unused, undamaged, and in its original packaging—we will initiate the refund process. Please note that Dapeak reserves the right to deny refunds if the item fails to meet these conditions.

Return & Exchange Shipping Charges

In some cases, return or exchange shipping charges may apply. Our team will inform you of any applicable fees during the return process.

Need Assistance?

If you have any questions about returning your item, feel free to contact us:

📧 Email: support@dapeak.com

📱 WhatsApp: +91 9462015135